Insurance Policy

Insurance Calculation Rules

Shipper gets insurance prices from each logistics that has its own insurance calculation rules. Please take note, there are compulsory insurance rules if the item price of the order exceeds the insurance limit. If the item price exceeds the insurance limit, you are required to use insurance on your order.

Insurance Threshold

The list stated above states the threshold value of each 3PLs that requires insurance. If the item price is above the threshold value stated above, you are required to create order with insurance. To create order with insurance, the use_insurance parameter on API Create Order needs to be true.

Example:
If your item value is Rp 1.500.000,- and you choose JNE for the service. Our system will inform you on must_use_insurance parameter on Get Pricing API, then you must fill in use_insurance parameter on Create Order API with true.

Insurance Details

There are two types of compensation provided by Shipper in the event of loss or damage to goods during the shipping process:

1.If the customer uses insurance, any damage or lost goods will be replaced with the value of the goods stated when the order is created.

1. If the customer doesn't use insurance, Shipper will compensate by choosing the lowest price between 10x the shipping fee or the value of the goods. For example:

• The shipment fee is Rp10,000 and the value of the goods is Rp20,000,the compensation fee is Rp100,000 (Rp10,000 as the smallest nominal x 10).

❗️

Important Notes

1. When create the order, make sure you fill in the value of the item according to the actual price.
2. Mandatory to use insurance if you send fragile goods and important documents.
3. Please always fill use_insurance = false when create order use 3PL with insurance automatically covered (Gosend & Grab Express).

Compulsory Insurance Flow

When the item price exceeds the threshold of each 3PL, we will inform you on API Get Pricing with the must_use_insurance parameter.

• If the must_use_insurance parameter is true, then there is compulsory insurance you have to add to the order. To add the compulsory insurance, the use_insurance parameter value on API Create Order must be true. If you set the use_insurance parameter false, then the order creation will fail and the Create Order API will return error message "This order must use insurance." .
• If the must_use_insurance parameter is false, then the insurance is optional. When the insurance is optional, the use_insurance parameter value on API Create Order can be either true or false.