Order Cancellation
Updated by 30th of May 2024
Overview
There are 2 Types of Cancellation that might occur during the process of delivery.
- Cancel Order by 3PL
- Cancel Order by Merchant
With both of these types, the shipper status will change to 999. In this case, you need to recreate a new order.
In the case of order cancelled by user/ merchant, the order status will move to 999. In this case, you can't make a new pickup request with the exisiting order ID. You need to make a new order with new Order ID and make a new pickup request.

Cancellation Flow by Merchant/3PL
Description
In the case that you need to cancel the order, the status will change from that current status to Cancelled - 999.
Notes to Avoid Cancellation
In order to avoid any cases of cancellation above, please ensure that the order(s) are ready for pick up before the driver arrives.
Updated 10 months ago